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Real Estate Agents Authority

The Real Estate Agents Authority is an independent government agency that regulates the New Zealand real estate industry. The position of the REAA is to promote a high standard of service and professionalism in the real estate industry and help protect buyers and sellers of property. The REAA provides information for buyers and sellers, provides guidance for agents, and deals with complaints about agents’ behaviour.​ The REAA is responsible for dealing with complaints about licensed real estate agents.

Find out more about the Real Estate Agents Act 2008 or visit the REAA website.

Call the REAA directly if you have a concern or follow their complaints process online or download their compliants process information sheet.

Call 0800 367 7322 or 04 471 8930 to discuss your concerns about an agent or send them your completed complaint form direct.

Complaint form - PDF

Complaint form - Word